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Frequently Asked Questions

  • How do I contact Customer Service?
    Please contact us using the feedback form.
  • Do you accept PayPal?
    Yes! We gladly accept PayPal payments, as well as payments with all major credit cards (Visa, Mastercard, Discover, AMEX, Diners, CUP, JCB and Maestro).
  • Are the payments by card really protected?
    Día Feliz Kids Shop takes the security of the payments and the confidentiality of information that you give us very seriously. To this end, the site uses a protected mode of payment SSL (Secure Socket Layer), which allows the encoding of your banking co-ordinates during their transmission over Internet.
  • When will my order be shipped?
    We do our best to ship all orders within 24 hours of the order being placed, except weekends and public holidays.
  • I made a mistake. I would like to modify or cancel my order in progress. Is this possible?
    It depends on the status of your order. If your order has already been shipped, then it is not possible for us to modify the order. As soon as you realize you made a mistake, please contact us immediately with your order number and a short message about the nature of problem.
  • Do you ship to P.O. Boxes?
    Sorry, we don't.
  • Do you ship to Alaska, Hawaii, Puerto Rico?"
    Yes, we do! Shipment to Alaska, Hawaii and Puerto Rico is subject to the terms of domestic Standard Shipping. Unfortunately, Expedited and Express Shipping is not available for Alaska, Hawaii and Puerto Rico
  • Do you ship overseas and APO/FPO/DPO?
    YES. Of course! Please contact our Customer Service to get the shipping cost.
  • Out of stock items
    If an item in your order is out of stock (we do our best to keep the website stock up to date but may miss something occasionally) we will notify you as soon as possible and will offer a refund or an exchange for a similar item.
  • How can I offer you my ideas and suggestions?
    We are always looking to improve, and your ideas and suggestions are greatly appreciated! Please do not hesitate to share your feedback with our Customer Service, specifying in the subject line: IDEAS and SUGGESTIONS.
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